harapjp Platform Privacy Notice
This page describes what we collect when you use harapjp and how we keep that data protected. We take your privacy seriously and operate harapjp according to data-protection principles: we collect only the information necessary to operate our platform, verify your identity, process payments, and comply with law. We do not sell your data to third parties, and we limit access to your information to our team members and trusted service providers who need it to serve you.
When you open an account on harapjp, create a deposit, play a live-dealer table, or place a sportsbook wager, you share information with us. We explain what that information is, why we need it, how long we retain it, and what rights you have. Our harapjp privacy framework applies equally to all players across supported jurisdictions — whether you access harapjp from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere.
Our privacy commitments are built into harapjp at every level: account signup, payment processing, gaming activity, and customer support. We encrypt sensitive data in transit and at rest. We limit staff access to personal information. We delete data when we no longer need it. This notice explains those practices in detail.
Data We Collect on harapjp
We collect several categories of data when you use harapjp. First, we collect account data: your name, date of birth, email address, and mobile number. We require this information to create your harapjp account, send you verification codes, and contact you if needed regarding your account.
Second, we collect identity verification dataTo unlock full withdrawal privileges on harapjp, we request a government-issued ID (passport, national ID, or driver licence) and proof of address (utility bill, bank statement, or lease agreement). We use this data only to verify your identity and comply with regulatory requirements. We retain these documents securely for the duration of your harapjp account and delete them within 90 days of account closure.
Third, we collect payment dataWhen you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full payment card details or bank account numbers — those are processed by our payment partners and encrypted. We retain payment records for accounting and fraud prevention purposes.
Fourth, we collect gaming activity dataWe log your gameplay — which live-dealer tables you join, which slots you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and which sportsbook markets you wager on (Liga 1, Piala AFF, Champions League, Premier League, MotoGP). We use this data to populate your account history, calculate your balance, and detect unusual activity that might signal fraud or account compromise.
Finally, we collect technical data: your IP address, browser type, device model, and operating system. We use this data to operate harapjp's platform, diagnose technical issues, and protect against abuse.
Data we collect on harapjp
- Account data: name, date of birth, email, mobile number
- Identity verification: government ID and proof of address
- Payment data: transaction amounts, methods, timestamps
- Gaming activity: table/game selections, wagers, outcomes
- Technical data: IP address, device type, browser information
How We Use Your Data on harapjp
We use the data we collect on harapjp for specific, legitimate purposes. We use your account data to authenticate your login, send important account notices, and recover your account if you lose access. We use your identity verification data to comply with Know Your Customer (KYC) regulations and prevent fraud. We use your payment data to process deposits and withdrawals, reconcile accounts, and prevent payment fraud.
We use your gaming activity data to calculate your balance, settle your bets, display your account history, and detect suspicious patterns (for example, an unusually large withdrawal request or rapid repeated logins from different countries). We use technical data to optimise harapjp's performance, diagnose bugs, and prevent unauthorised access or denial-of-service attacks.
We do not use your data for marketing without your consent. We do not sell your data to advertisers or third-party brokers. We do not share your gaming history with other platforms or services. We share data only with service providers who help us operate harapjp — payment processors, hosting providers, customer-support software vendors — and only the minimum data those providers need to perform their function.
Third-Party Data Processors on harapjp
We use external service providers to run harapjp, and those providers may process your data on our behalf. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive payment information needed to process your deposit or withdrawal — but we do not share your full account history with them. Our cloud hosting provider stores our servers and databases — your data is encrypted so the hosting provider cannot read it. Our customer-support software vendor stores your support tickets so our team can assist you 24/7 in Indonesian and English.
All our service providers are contractually required to protect your data, use it only for the purposes we specify, and delete it when we no longer need it. We audit these providers regularly and remove those that do not meet our data-protection standards.
Data Retention on harapjp
We retain your account data (name, email, mobile number) for as long as your harapjp account is active, plus 12 months after account closure (to handle any disputes or regulatory inquiries). We retain identity verification documents for the duration of your account plus 90 days. We retain payment records for 12 months to meet accounting and fraud-prevention requirements. We retain gaming activity logs for 12 months to calculate historical balances and handle disputes. We delete all other data (technical logs, support tickets, temporary session data) within 30 days of collection.
Your Rights Regarding Your Data on harapjp
You have the right to access your personal data on harapjp. You can request a copy of all data we hold about you by contacting our customer support. You have the right to correct inaccurate information — if your address or name is wrong, contact us and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to withdraw consent if you previously consented to specific data uses.
To exercise any of these rights on harapjp, contact our multilingual support team via live chat, email, or phone. We will respond to your request within 30 days.
Cookies and Tracking on harapjp
We use cookies on harapjp to maintain your login session, remember your language preference, and track your activity for security purposes. We do not use cookies to build a profile of you across other websites. You can disable cookies in your browser settings, but doing so may impair harapjp's functionality — for example, you may need to re-login after each page refresh.
How We Secure Your Data on harapjp
We protect your data through encryption, access controls, and regular security audits. All data sent between your device and harapjp's servers is encrypted using TLS (Transport Layer Security). Your data at rest — stored on our servers — is encrypted using AES-256. We limit staff access to personal data; only support and compliance team members who need access can retrieve your information, and all access is logged and audited.
We conduct regular security reviews and penetration testing to identify and fix vulnerabilities. We require our service providers to maintain equivalent security standards.
International Data Transfer from harapjp
Our harapjp servers may be located outside your jurisdiction. Your data may be processed in countries with different data-protection laws than your home country. By creating a harapjp account, you consent to this international transfer. We take steps to ensure your data receives equivalent protection regardless of where our servers are located — specifically, through encryption and contractual safeguards with our service providers.
We at harapjp believe data protection is not a legal checkbox but a core commitment to your privacy and trust.
Contact Us About harapjp Privacy
If you have questions about our privacy practices on harapjp, you can contact our customer support. Our multilingual team responds in Indonesian and English via live chat (within your harapjp account or on our website), email, or phone during stated hours. We typically respond to privacy inquiries within 24 hours. If you believe we have mishandled your data or violated this privacy notice, you also have the right to lodge a complaint with your local data-protection authority.
Changes to This harapjp Privacy Notice
We may update this privacy notice from time to time. When we make material changes, we will notify you via email or through a prominent notice on harapjp. Your continued use of harapjp after such notice constitutes your acceptance of the updated privacy policy. We encourage you to review this notice periodically to stay informed of how we protect your data.
Our harapjp Privacy Commitment
We at harapjp collect only the data we need to operate our platform, verify your identity, process payments, and comply with law. We encrypt your data, limit access to it, and delete it when we no longer need it. We do not sell your data. We respect your rights to access, correct, and delete your information. Our multilingual support team is available 24/7 to answer privacy questions.
Our harapjp services are available only where local law permits. If you access harapjp from any supported jurisdiction — Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere — this privacy notice applies to you. If you do not agree with our privacy practices, you should not create a harapjp account. If you have questions, contact our team today.